Please carefully read and understand the following terms and conditions governing the refund
policy for courses purchased on our website. By making a purchase, you agree to be bound by
these terms.
1. Eligibility for Refund:
o Refund requests will only be considered within a specified timeframe after the
date of purchase. This timeframe may vary depending on the specific course and
will be clearly stated during the checkout process.
2. Refund Procedure:
o To request a refund, customers must submit a written request via email to
[email protected] The request should include the order
number, the name of the course, and a detailed explanation of the reason for the
refund.
3. Non-Refundable Circumstances:
o Refunds will not be issued for courses that have been accessed, downloaded, or
partially completed.
o If the refund request is made outside the specified timeframe, it will not be
considered.
4. Processing Time:
o Refund requests will be processed within 3 business days from the date of receipt
of the written request. The refunded amount may take additional time to reflect in
the customer's account, depending on the payment method used.
5. Course Modifications or Cancellations:
o In the event that we modify or cancel a course, registered participants will be
notified, and options for a refund or transfer to another course will be provided.
6. Payment Disputes:
o Initiating a chargeback without attempting to resolve the issue through our refund
process may result in the customer being banned from future purchases on our
website.
7. Currency:
o All refunds will be issued in the same currency as the original purchase. Any
currency conversion fees or differences are the responsibility of the customer.
8. Contact Information:
o For any questions or concerns related to refunds, please contact our customer
support at [email protected]
9. Policy Updates:
o We reserve the right to update or modify this refund policy at any time without
prior notice. The revised policy will be effective immediately upon posting on our
website.
By making a purchase on our website, you acknowledge that you have read, understood, and
agreed to our refund policy.